Frequently Asked Questions

Do the prices on your website include VAT?
Yes, all the prices on this website include UK VAT at 20%.
The breakdown of taxes is shown on the checkout page.

For all buyers outside of the United Kingdom, such as Jersey, Guernsey, Europe and America, VAT will be removed (zero-rated). You will therefore be required to pay any local VAT/sales tax once the products are imported into your country (where applicable).

 

I have a question about my order, what do I do?
We are happy to advise on any questions you may have about an order - to get in touch, please email sales@upshiftstore.co.uk quoting your 7-digit Order Number. If you do not have your order number to hand, please provide your delivery address and contact information and we will match your details to any orders on the system. We can then advise on any queries you may have.

Can I edit my order?
Yes, you can edit your order any time up until it is dispatched. By edit, we mean add / remove / amend any product(s) in your order.

To edit your order, please email sales@upshiftstore.co.uk with the email subject being your 7-digit Order Number. Once validated, we shall amend your order on our system and then you will be automatically sent an order edited email along with either an invoice for any outstanding monies, or reimbursed any outstanding amount (where applicable)

 

Do you offer Click & Collect?
Yes! We provide a Click & Collect service so your order can be collected within just 2 hours of ordering, though some orders may require longer. 
Our Click & Collect is available 7 days a week, and best of all, Click & Collect is free!
Please click here for more information.

 

I am buying for business, are you VAT registered and can you issue a full VAT receipt?
Yes, Upshift is a VAT registered company in the United Kingdom, GB328028511.
Regarding VAT receipts, simply place your order as normal, providing the appropriate billing & delivery address, and we will send you a full sales receipt and VAT invoice.

 

Do you accept payment via PayPal?
Yes, we accept PayPal payment for orders, however there are 2 criteria all PayPal payments are subject to:

1) 3% PayPal restocking fee non-refundable charge due to PayPal charging these non-refundable expenses. Should you edit/cancel your order, 3% of the order total cannot be refunded due to PayPal's non-refunding fee policy.

2) A PayPal payment surcharge may apply on your order, dependent on order value. The majority of orders will be without a surcharge so order total will remain the same, however we may apply a surcharge of up to 2% for UK domestic orders, up to 5% for international orders involving currency conversion, to cover PayPal's higher, non-refundable fees. This will apply in addition to criterion 1 above.

If you want to pay by PayPal, please email us and we shall arrange the payment through PayPal, subject to criteria 1 and 2 above.

 

Do you accept Purchase Orders (POs) ?
Yes, we accept Purchase Orders from certain clients. Please email us to discuss requirements.

 

I am very interested in sim racing, but I:
i) am not confident with technology so I'm unsure how to connect everything;
ii) am not confident with building the rig;
iii) do not have enough time to set up everything;
iv) do not want to set up everything and would rather it is all done for me
...can you provide an installation service?
Yes, we can. Firstly, we would like to point out that although sim racing setups may appear daunting to beginners, they isn't that complicated. Most customers find they are able to set up their hardware, and build their rigs within a few hours. Some people enjoy this aspect of purchasing the products (some, not so much!)

We appreciate however that there are people who are lacking in confidence -  whether it be technological proficiency, or in building a sim rig, or both - and indeed some who simply do not have enough time in a day to spend hours setting up all the equipment. We are therefore able to offer a full installation service on all our products. This is at an additional cost, and depends on geographic location. We service all mainland areas of England, Scotland and Wales. For Scottish Highlands & Islands and Northern Ireland, the travel times and thus fees may be considerably higher.

There are internet tutorials, community groups & forums and user guides with setup information, so we would like to clarify that most individuals will be able to setup their sim equipment - it's not a fusion reactor after all!

 

Do you ship to Freight Forwarding companies?
No, we do not ship to any freight forwarding companies in UK or abroad - we only deliver direct to the customer. Any orders placed to freight forwarding companies will be cancelled and cancellation fee levied. See Section 11 of our Terms & Conditions for further information.

 

 

I represent a sim racing team - will you sponsor us?
We receive lots of sponsorship enquiries - we are always interested in partnering with exciting teams, however before emailing us, consider what value you could offer Upshift. We are only interested in sponsoring established, high-achieving teams, who have a very large following and who conduct themselves in a professional manner. 

 

Have you got a different question?

Feel free to Contact Us and we will be happy to help